Goodman Terrible Customer Service

by M. Allen
(SC)

GOODMAN UNIT # 0410797819, CPLE48-1C

Put Freon in every other year from the day it was installed thinking at the time that it was normal. We only use the air three months out of the year so this was definitely not normal. Turns out we have had a small leak in the coil from day one.

We have all this documented through our insurance company and the HVAC company that it was losing Freon during the five year warranty period. The HVAC tech cannot fix due to where it is located in the coil.

I called Goodman and left a message with the supervisor. After two days I emailed and was told by "G. Ruiz" that the warranty was expired for over a year but a supervisor WOULD call me and I requested all emails be given to the supervisor also.

Ruiz said they would be. She said it was the contractor's fault for not turning it in during the warranty period....in other words, admitted that the central ac unit was faulty but not standing behind it.

It has been over two weeks and has heard nothing. We work from home so we are always here. No calls, nothing. I will never recommend Goodman nor will I ever have another.

The part for me costs around $450 plus labor. For Goodman this part is $150. They have lost a customer because of $150 and Terrible customer service.