Do Not Buy Rheem Central Air Conditioner

by Consumers
(Miami, FL)

Installed a brand new central ac unit (outside + inside) less than 2 years. Already have a broken Fan and no Freon.

COST of REPAIR ALMOST US$ 300.00 labor. Old unit NOT a Rheem, was running smooth for 10 years and never had any problem, has to be replaced after Building HOA repair the roof and all had to meet new building codes.

I trusted the contractor and installed this GARBAGE RHEEM unit. Close to 2 yrs already broken. DO NOT BUY RHEEM. Listen to this, it's the only thing I can do now after spending money on this brand - DO NOT BUY RHEEM. DO NOT BUY RHEEM!

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Rating
starstarstarstarstar 		Rheem a Lemon NEW
by: Anonymous

2024, July, Louisiana. I guess we've had 5 or 6 major issues including replacement of faulty parts with our new Rheem central a/c we got 2 or 3 years ago. And it wasn't cheap. It hurts me to think of how much we paid for it, actually. I can't think of everything that's gone wrong, which includes at least one thing that's had to be replaced twice, but now, a new issue that wasn't supposed to happen----drain clogged. We weren't supposed to have to drop drain cleaner in it every month, on this unit, like on the old one that lasted 25 years and wasn't a Rheem. Now I know why our new wood floor next to the unit, has been starting to ripple slightly. Great. I don't recommend Rheem, btw. If they ever were good, they're not now.
Rating
starstarstarstarstar 		not happy with Rheem NEW
by: Anonymous

had 3 ton comfort a/c unit lasting 27 yrs, replaced air handler fan motor once my self. decided to replace inside and outside for upgrade and selected a new Rheem 2.5 yr ago. has not cooled home during summer when outside temps are +/- 90 in Jacksonville Fl. a/c runs continually when set at 74 and inside temp on thermostat stays at 80. Now at 2.5 yr of owner ship the supply service line TXV valve has blown out on the back side according to the tech. warrenty on valve but 1400.00 labor to replace 4x 350.00. and 700.00 to recharge system. thinking of switching to Goodman or Carrier, what say thee....
Rating
starstarstar 		Everything now a days is crap NEW
by: Crug Crew

Most likely 85 percent is installer era. Granted things are not made with the quality they once were, that makes the installation even more crucial to operations and lifespan of the system.
Rating
starstarstarstarstar 		Wish I had read these comments before… NEW
by: Debra H

Our Rheem air conditioner condenser stopped working after just 4 years. And it didn’t prove very efficient prior to that —cost several hundred dollars a month to run in the summer, even though we only need to turn it on in the early afternoon and almost never run it at night. The condenser is under warranty but the first estimate I got for the labor to replace it was $2500. (Ultimately, the original contractor agreed to do the job for the "bargain" price of $1000. Really !!???) Now we’ve waited over a week for the part to arrive in sweltering temps over 100 degrees. Our old Lennox air conditioner lasted 30 years. Pre-China parts, I guess. I’m so very sorry I was talked into buying this piece of junk and wouldn’t purchase one ever again. Smart homeowners spend more and get quality. Rheem is no longer that.
Rating
starstarstarstarstar 		As bad as a old feaders rotary NEW
by: Anonymous

Rheem use to be one very good product. But not anymore. They have nothing but inferior materials and parts made in china. They even sell multi position air handlers and deliberately leave the horizontal drain pans out of them. So you don’t get the horizontal drain pan when you by the unit. If your installers don’t notice it you then end up with a big problem. Then they tell you that your unit comes set up in upflow configuration and you would have to buy horizontal drain pan separately. Well then that is not a true multi position air handler. All other manufacturers units come with both drain pans in them. If you are a contractor do yourself a favor stay away from Rheem before you get rheemed
Rating
star 		Rheem HVAC Cheap Contractor Garbage NEW
by: Anonymous

Don't be fooled by people who tell you Rheem HVAC systems are great. Maybe 25-30 years ago but anything after 2000 is crap. Rheem systems are notorious for FREON leaks and internal corrosion. You'll be lucky to get 10 years out of it. They are very expensive, even more to keep running by recharging the leaked FREON at $500 per occurance. We don't buy anything Rheem because we got Rheemed already.
Rating
starstarstarstarstar 		Do Not Buy Rheem
by: Anonymous

In 2015 i had a Rheem 4 ton heat pump installed.it has broken down once or twice a year since installation.It's always something major like blower motors,condensor fan.blown evaporator coil,blown condensor coil and so on.It came with the 10 year parts warrenty but i have to pay for labor and freon.this weekend it blew the condensor coil again and i had enough and we are having it replaced.The labor and freon costs are draining me.It;s sad when a new product starts breaking down out of the gate and i am getting a consumer affairs atty and filing suit against Rheem because even though they had the parts warrenty it was always fixed with the same cheap defective part and Rheem knew it would only break again.I am not a rich person nor a super smart person but i'm not stupid and i know when i have been ripped off and i will not back down.
Rating
starstarstarstarstar 		Most of these comments should be directed at contractor.
by: John R

I've been a Rheem contractor since 1979. Like all manufacturers, the transition years ago to 410A caused Rheem coils to leak and was a bad period because I could not sell reliable equipment, but Rheem transitioned from copper to aluminum on their evaporator coils and they have been GOLD ever since. They use Copeland top of the line compressors, and Emerson controls, the best. I have virtually no problems with them or I would not sell them, and in Houston, we sell a lot. The problems described in this post are related to improper installation, and that is a contractor problem. Seek out a licensed, qualified contractor, there are way too many fake companies out there. Price should not be your number one concern.
Rating
star 		Rheem - Buyer Beware!! NEW
by: Anonymous

We got our our whole AC unit replaced last summer 2021. Months after we got it, we had issues with our coil freezing up. Technician said it could be the filter and had to be replaced frequently. 1 year later, our AC broke again in the summer! The technician said it was Freon leaking and took care of it. Didn’t work. Found out it was the coil was the issue. Had to get replaced. Technician tried to get Rheem to just replace the unit because it was going to take a month to replace the coil. Only thing the did for us was give us free shipping. But still had to pay for labor to replace the coil. You would think that after paying $9k for a brand new AC unit, you would not be expecting to have your AC break again in the middle of summer! We had to pay another $700 for labor to fix their faulty part!!!! I am sure it could have been more had they not cover for shipping. 1 week after fixing the coil, our AC stopped blowing cold air. Will have to call our technician to come again to check as we speak. Rheem should pay for labor! This is such a terrible product. From looking at the comments, looks like another class action lawsuit should be started again!! They should not be allowed to be in business! Shame on them!! No matter how long you wait, buy something other than this junky product!
Rating
star 		Condenser problems NEW
by: Donna lee

Evaporator coil problems in condenser outside unit freon is leaking and replaced evapotor coil in Handler still leaking a lemon unit.
Rating
star 		Rheem nas NO Customer Service!! They SUCK! NEW
by: Anonymous

I purchased a top of the line Rheem 16 Seer 2 Stage Heat Pump unit. It was installed in November of 2018. Here we are just 2.5 yrs later, and in February of 2021 had to have the control board replaced, the Defrost control board and a censor replaced. They also replaced the Honeywell Thermostat.

Well, yesterday June 6th 2022, the unit quit blowing cold. Now it is starting to get hot in AR. My contractor that we ended up firing used this local company for purchase and install. They were total CLOWNS!

The Tech installed the new digital thermostat and handed me the user Manuel, and said, "You will need to read this to operate it, because I don't understand all this new technology stuff."

They are no longer allowed on my property! So the selling dealer is of NO USE.

I called a new service company out to diagnose the problem. They said that the Reverse valve is leaking, and all the refrigerant has been lost. This is a factory intalled part!! So the factory part is defective, and that part made me lose all my R410A, and Rheem stays this is NOT covered. So the quote for repairs is $1,761.00, and Rheem will only cover the $168.00 part. This is NOT acceptable on a new unit like this!

I will be calling my attorney, to begin a lawsuit, if anyone else would like to join me!
Rating
star 		Manufacturers Weld Leak (9 Month Old System)
by: Thomas Bowman

Rheem refused to stand behind their HVAC system sold to use with a 10 year warranty! We had to sue the installer and then just after they were released the system broke for a second time losing its coolant completely. We were shocked to see that there are hundreds if not thousands of consumers who have had similar issues with Rheem. Here is a video to our complaint and we recommend you make your own complaint video and link it in the comments everywhere Rheem is!

https://www.youtube.com/watch?v=J270vvEJhNI

We are interested in a class action lawsuit and bringing this company to justice!
Rating
star 		Broke Rheem Heat Pump NEW
by: Anonymous

Purchased 10 Jun 21, the crew still has not got it running correctly. Coils freeze up, 2 expansion valves have been replaced. Been hot all summer
Rating
starstarstarstarstar 		Reheem junk NEW
by: Anonymous

Two year old Reheem Central unit .Tech been out 4 times and still hasvthe same problem get hummid out dontcwork right keeps frezzing up coil are clean pressure is good .Big piece od junk .
Rating
star 		New Equipment Failed After 15 Minutes NEW
by: Larry Ross

I have a 47 year old house with a made in the USA Rheem heat pump AC system. It just died, after 47 years. That fact made me buy a new Rheem heat pump AC system. The technician completed the installation, turn the system on, lots of cold air. Fantastic. The next day the air handler would not come on but the condensing unit worked fine. The technician just left, he had not a clue why the made in China air handler motor did not run. He by passed everything, ran 240 volts direct to the NEW motor and it wouldn't run. Tomorrow he's going to the local Rheem dealer to get a new motor! DO NOT BUY RHEEM EQUIPMENT, EVER!
Rating
starstarstarstarstar 		Rheem hvac is crap NEW
by: Anonymous

Had an 18 year old carrier unit only had serviced two times in its life. Bought a Rheem because hvac guy said it was a good brand. It will be two years old next month and today was the 6th service call. Now I’m told it’s leaking refrigerant and it will cost almost $1500 or more. Hvac man recommends dumping it for a quality unit. It’s had computer board, valve and dryer already replaced on past service calls now it’s leaking. What a piece of crap. So after two years I now have to swap out entire unit for a new one. if I fix it again how long before the next breakdown and how many thousands do you put into something you spent thousands on two years ago when purchased. By the way did I mention this thing is a piece of crap and sadly at the save time I bought a Rheem hot water heater. I will never buy another Rheem product and will tell everyone I can how much money, time and aggravation this pos has caused me. I don’t know how they are still in business.
Rating
starstarstarstarstar 		Rheem unit broke 3 times in 6 years NEW
by: Anonymous

6 year old unit installed 2013 by Kool Breeze of Nw Fl. OutSide coil went out in 2017. Inside coil 2019. Blower motor 2020. Rheem is junk. Technician said I should consider a new unit as they only last five years!!
Rating
starstarstarstarstar 		Would not buy another Rheem air Conditioning unit NEW
by: Anonymous

Five year old Rheem
unit the condenser is leaking after doing some research I find it’s a common problem and there is a class action suit against room my original room lasted 15 years with no problem. Manufacture should be covering parts and labor !
Rating
star 		please stay away NEW
by: Anonymous

please stay away. within 2 years, condenser coil leaked. already spent $2000 troubleshooting the issue.
Rating
starstarstarstarstar 		Condenser Coil Leaking NEW
by: Anonymous

Stay away from Rheem and run as fast as you can!
Unit installed brand new and after less than six months condenser coil developed leaks. Rheem replacement coils under warranty aren't readily available due to the many problems with coils leaking. Still waiting for over six months and costing me a lot of expense to recharge with freon every couple of months!
Rating
star 		Rheem is junk NEW
by: Anonymous

Installed Rheem HVAC on advise from dealer. Issues every season since installed with Fan, defrost board, Freon, etc..... now the coil is leaking. Time to cut my loses and dump the unit.
Rating
starstarstarstarstar 		Rheem is Absolute junk NEW
by: Anonymous

My AC guy talked me not the Rheem is it is junk. This is the second time the coil went bad and had to spend more money to get it running. Can’t afford to fork out another $7000 for a new unit but probably should.
Rating
starstarstarstarstar 		Rheem is JUNK! NEW
by: Anonymous

My Rheem heatpump has cost me $1600 in the first four years of service and it's failing again. Rheem is JUNK and I will never buy any of their products again as long as I live! I called them to complain and the factory personnel were just as useless. NEVER AGAIN!
Rating
starstarstarstarstar 		Lemon! NEW
by: Anonymous

Bought a Rheem unit about 5 yrs ago-almost $8000.! Have had it worked on 2x and that had totaled almost $2000! Rheem will do nothing! Will def not buy another!
Rating
star 		contractor-installed Rheem unit was replaced at 9-year mark NEW
by: Anonymous

I purchased a 3-year-old home that had a Rheem HVAC unit installed by the contractors during construction. I don't know the history of the unit that occurred prior to my purchase. However, the first year that I used the unit, it never seemed to cool or heat to my liking. With a service maintenance agreement for twice per year inspections, I was told that the equipment was in good shape, functioning properly, and there was no identifiable reason that the heating or cooling would not be appropriate. Two years later, a different HVAC maintenance company shared the same information after their routine inspections: There was nothing that should prevent proper heating and cooling. However, despite these good inspections, the house was never comfortable. By the 9-year mark, the coils began to rust and ultimately, freon leaked from the system. The compressor failed. Repairing the system at $3000 would have been not much less expensive than entirely replacing with a comparable unit of another brand. I decided to replace the unit. Being a long-term home owner in a different location, I expected that the unit should have given me at least 15 years of service. This experience of having the replace a Rheem after only 9 years of service taught me the lesson of completely staying away from that brand.
Rating
star 		contractor-installed Rheem unit was replaced at 9-year mark NEW
by: Anonymous

I purchased a 3-year-old home that had a Rheem HVAC unit installed by the contractors during construction. I don't know the history of the unit that occurred prior to my purchase. However, the first year that I used the unit, it never seemed to cool or heat to my liking. With a service maintenance agreement for twice per year inspections, I was told that the equipment was in good shape, functioning properly, and there was no identifiable reason that the heating or cooling would not be appropriate. Two years later, a different HVAC maintenance company shared the same information after their routine inspections: There was nothing that should prevent proper heating and cooling. However, despite these good inspections, the house was never comfortable. By the 9-year mark, the coils began to rust and ultimately, freon leaked from the system. The compressor failed. Repairing the system at $3000 would have been not much less expensive than entirely replacing with a comparable unit of another brand. I decided to replace the unit. Being a long-term home owner in a different location, I expected that the unit should have given me at least 15 years of service. This experience of having the replace a Rheem after only 9 years of service taught me the lesson of completely staying away from that brand.
Rating
starstarstarstarstar 		5 month old Rheem 2.5 ton/3 ton handler
by: Tom

Since day 1, I have had problems with this brand new unit. 1st day, August after install from pros, AC not cooling, cool air, running all the time. Now winter, heat not heating. I have had several techs here to check this--no answers, just costly service call--7 infact. Called Budget Air, Tampa and complained since day 1.Sorry, that's no our responsibility. I will not even try calling Rheem, many have complained. I would not place the problems with Budget AC, but I think they should get me a new NON-RHEEM unit Waiting results now. My installers told me not to buy a Rheem, but since I had the older R-22 that lasted 24 years with minimal service, figured it would be the same quality---WRONNG-BAD UNITS PERIOD. They told me they will never sell, or install a Rheem unit again-They are junk. DO NOT EVER EVEN THINK ABOUT BUYING A RHEEM UNIT--IT WILL MAKE YOU SICK,STRESSED,OVER YOUR LOSS.
Rating
star 		Rheem -No Support, Never Again NEW
by: DougM

My Rheem Prestige A/C was installed on 12/23/2016. During the first year under warranty there was more then a dozen service calls. The Compressor was replaced and the indoor fan motor was replaced 2 times. The indoor evaporator has leaked water since day 1 and that problem has never been resolved. I still get a variety of alarms frequently.

The A/C service guys blamed it on bad power. My power is the 1st connection on the transformer, it is 200 Amp service, measures at 240 VAC, and an electrical inspection by the power company certified the power as normal.

The previous A/C was a Trane installed 12/20/1999 and only had 2 service calls during its 17 years of service. The Rheem A/C is in the same location as the previous Trane.

The A/C condensing unit is in a shady place on a concrete pad located on the West side of the structure. The Evaporator is located in a 2 1/2 car garage. The location is Broward County Florida.

Now, 12/07/2018, the indoor fan motor was replaced again, it came with a 30 day warranty, and that cost me a $290 labor fee.

When I complained to Rheem they said it wasn't their problem, take it up with the dealer. Apparently Rheem sells their product to a distributor who sells it to the dealer. They distance then selves from the product and don't offer any assistance.

My opinion: DO NOT BUY any Rheem product or any product related to Rheem.

Rating
starstarstarstarstar 		Don't buy a rheem NEW
by: Anonymous

Package heat pump that loses it refrigerant in the winter will not be noticed because it will go into emergency heat. The scroll compressor will keep running till it locks up, that will trip the main breaker or fuses in the unit. Only then will the home owner call because of no heat. At that point the 410a unit will be full if green scum. Don't try and fix the unit it is destroyed. All the replaced coils will not fix it. Take a picture of the green scum in the unit and request a new unit. That is the only fix all others will not work.
Rating
star 		Beware of Rheem mulit speed A/C and Heat pump NEW
by: Anonymous

I was a Rheem dealer in our area. Our company policy is for five years we will cover the cost of any warranty labor. We have been a long time Coleman dealer and have only had to honor that policy a couple of times. We have Coleman units out there that have been running for decades and have never had any warranty issues. Rheem at one time was a quality unit but they are more interested in profit then reliability. Our company installed several of their Presitge variable speed Heat pumps. One of which came in with new parts that had to be installed on it before we could even install it. Right then and there I knew we were going to be in trouble by backing Rheem. We as a company continue to honor our five year warranty policy. It is not our customers fault that Rheem has no quality and we don't feel right about forcing them to pay us for manufacturers problems. So we currently have a lawyer working on getting back over 15K in lost warranty revenue and we will "NEVER" sell another Rheem product!. Do your self a favor and take heed of this from a once Rheem dealer.
Rating
starstarstarstarstar 		Class Action Suit NEW
by: Anonymous

I understand that there is a class action suit against Rheem for faulty coils, etc
Does anyone know about this & how to join
There products lately are terrible.... 2-3 years before major repairs, if they have the parts....
Rating
star 		Rheem, it's time for a change NEW
by: Anonymous

it's a shame that management at Rheem doesn't sleep up and take responsibility for poorly engineered a/c products. Had Rheem in two other homes so decided to but Rheem again for this home.
3 years almost to the day, A/C coils spring leaks,
as dealer tried to fix it it only got worse. No coils to be gotten anywhere..... and I tried.
Lived 3 weeks with no A/c in 90+ Florida.
After much screaming I got the Rheem distributor to replace the entire outside unit at no charge, as parts were not available ? Dealer charged me $400.00 foe reinstallation... Crazy...
Rheem, a company that made its reputation on trust, brand loyalty, and quality.... Look at yourself now !
Time for a change at corporate and new policies...
GET OUT OF MEXICO...
Rating
starstarstarstarstar 		They don't back up there product NEW
by: Anonymous

Don't buy anything from this company. The product breaks down within 2 years and you will be paying out of pocket since they don't stand by their name and back their product.
Rating
star 		Compressor fan motor rusting NEW
by: Anonymous

Had Rheem Prestige Unit installed in May,2013. Have had numerous problems with compressor lines (copper) leaking and have had compressor coil unit replaced because of leaks. Compressor motor started rusting and have service contract but company refuses to replace motor and said rusting is "normal". I am concerned that motor will rust through and fail, then I will be in the middle of summer with no AC and wait 3 days for repair. Unit is manufactured in Mexico, where my opinion quality control standards are lax. Bottom line if I had the choice again I would not purchase a Rheem!!!!
Rating
starstarstarstarstar 		Rheem=Trash NEW
by: Anonymous

Bought a Rheem Prestige in summer of 2010 for approximately $6,400 after rebates. Presently I'm waiting for a condenser to be installed. This will be the second replacement for a total of 3 condensers in less than 8 years. The coils have been replaced from copper to aluminum. Freon corroded part of the Freon line to cause it to leak. Electronic board needed to be replaced. Blower fan needed to be replaced. Coil expansion part needed to replace the replacement one. To be fair at this time the parts have been under warranty but not the labor. After the "new" condenser is installed the labor costs will approach approximately $3,500 for a $6,400 unit installed new less than 8 years ago not to mention the number of days with no a/c/.
Rating
star 		Horrible loud noise NEW
by: Anonymous

Horrible noise
Rating
starstarstarstarstar 		Rheem Aluminum Failure NEW
by: Annonymous

I have the newer aluminum coils (Made in Mexico) and they are already leaking at 14 months on a brand new home and system. Do not buy from this company.

Beware Lennar Homes uses this system in a lot of there new homes and once you pass there 1 year warranty you are out of luck and they are aware of the problem. Both companies are sleazy !

This is why American made means something !
Rating
star 		Compressor went out NEW
by: Anonymous

Installed a 5 ton rheem unit a little over a year ago and now the compressor went out. My installer is coming tomorrow with a new compressor I hope. The compressor falls under warranty but i have to pay the labor for the installation. My old HEIL unit lasted 15 years and the compressor never went out. What units are people installing now that are reliable?
Rating
starstarstarstarstar 		Rheem and Ruud are just Junk. DONT PURCHASE. NEW
by: Ricky Oshields

installed new rheem heat pump 4 ton in Sept 2011
warrenty was for 5 years plus 6 months from Manufactured Installation. Now 5 years and 5 months into Warrenty. the Compressor locked Up ohhhh they were so nice at first and when i showed them all my paper work on the warrenty da da.. now they want return Phone Calls or even answer the E-mails. RHEEM OR RUUD IS NOTHING BUT TRASH. AFTER reading all the Problems that other folks are having i do not understand why our Goverment lets Companys like this Operate in the United States Buyer beware. you dont want one of these Units on your Property its not worth the headach. plus not worth the Money to Biuld. someone needs to get the BBB on these people this is wrong to let a Company continue to do biusness in a Country where life is already hard enough especially for someone on a Fixxed income. Just trash, Junk, dot dependable Buy somthing thats worth spending your money on NOT A RHEEM OR A RUUD
Rating
starstarstarstarstar 		Rheem and Ruud are just Junk. DONT PURCHASE. NEW
by: Ricky Oshields

installed new rheem heat pump 4 ton in Sept 2011
warrenty was for 5 years plus 6 months from Manufactured Installation. Now 5 years and 5 months into Warrenty. the Compressor locked Up ohhhh they were so nice at first and when i showed them all my paper work on the warrenty da da.. now they want return Phone Calls or even answer the E-mails. RHEEM OR RUUD IS NOTHING BUT TRASH. AFTER reading all the Problems that other folks are having i do not understand why our Goverment lets Companys like this Operate in the United States Buyer beware. you dont want one of these Units on your Property its not worth the headach. plus not worth the Money to Biuld. someone needs to get the BBB on these people this is wrong to let a Company continue to do biusness in a Country where life is already hard enough especially for someone on a Fixxed income. Just trash, Junk, dot dependable Buy somthing thats worth spending your money on NOT A RHEEM OR A RUUD
Rating
starstarstarstarstar 		Rheem and Ruud are just Junk. DONT PURCHASE. NEW
by: Ricky Oshields

installed new rheem heat pump 4 ton in Sept 2011
warrenty was for 5 years plus 6 months from Manufactured Installation. Now 5 years and 5 months into Warrenty. the Compressor locked Up ohhhh they were so nice at first and when i showed them all my paper work on the warrenty da da.. now they want return Phone Calls or even answer the E-mails. RHEEM OR RUUD IS NOTHING BUT TRASH. AFTER reading all the Problems that other folks are having i do not understand why our Goverment lets Companys like this Operate in the United States Buyer beware. you dont want one of these Units on your Property its not worth the headach. plus not worth the Money to Biuld. someone needs to get the BBB on these people this is wrong to let a Company continue to do biusness in a Country where life is already hard enough especially for someone on a Fixxed income. Just trash, Junk, dot dependable Buy somthing thats worth spending your money on NOT A RHEEM OR A RUUD
Rating
star 		cools nice, for three years $$high cost#@@$ NEW
by: P.R.F. (not happy)

and the service people have a permit for highway robbery. read and heed!
Three years old. 5200.00 and now more or we go back to the 50s and sweat. navarre, fl AKA (LA)
Rating
star 		Rheem is JUNK!!!! Stay away NEW
by: Anonymous

Have a six year old Rheem prestige HVAC system. the heat has gone out 3 times, the AC is now on its 3rd outage. Been sitting in the heat for 4 days now....waiting on part that won't arrive for anther 3-4 days.

Called customer service, basically told me too bad, no empathy or politeness whatsoever.

Stay far away from buying their junk, unless you like to sweat in the summer and freeze in the winter!!!!
Rating
starstar 		Condesor Coils Deteriorating South Florida NEW
by: John A

installed new 4 ton unit (Compressor / Handler) in 2009. Have had unit maintained via service contract (2x per year).

1) 2 months later mutli speed functions needed to be repaired.

2) 6 months , looking glass leaking, had to retighten and add refrigerant

3) 3 yrs Heater fuses kept blowing, defective fuses, replacements were larger

4) Evaporator went 1 week prior to end of 5 yr warranty. Replaced free but stil lhad to pay for service and install charge. (Should hagve been recalled at No Charge.

5) 6th year, unit needed to be slightly recharged, they could not find the leak but noted that outside coils were not in the best of shape.
Told me to keep rinsing them off.

6) 7th year Unit not cooling, Where Suction line going into outside compressor, that valve was leaking and had to be cut out.

7) 3 months later, 7th year, copper coils on compressor disintegrating, has tiny pin holds that were very hard to detect. Quoted Replacement cost 1995.00.

8) Dealer said that wilt try to give break on replacement as much as possible but to call up Rheem and see if they can do anything. Copper is thin and may be Chinese... Oh Great, took about true crap...

I WIL LNOT BE BUYING another RHEEM, they just don't last and this particular one has been a disaster since day 1. I'm looking at other brands..


Rating
starstarstarstarstar 		Never Again a Rheem NEW
by: Gee Dub

I went with Rheem because my General Contractor's HVAC guy used that brand. I questioned the sub contractor about the quality of the Rheem brand and he assured me he did not have problems with the brand. His response "just routine maintenance. One lesson learned the hard way; always read reviews of a product before purchasing it. After being in my home for 3 years, I have learned that Rheem units are junk. Copper lines with holes had to repair and constantly leaking out Freon. Seriously thinking about investing another 25k just to get rid of the Rheem headache. As a consumer, it has to be something done about this product. If anyone can give me advice on how to join in the class action suit, please do so.
Rating
star 		Rheem indoor coil NEW
by: Anonymous

I jus t had my second evap. coil replace the first was cover by my warranty this cost me $2012. Talk about getting Rheemed.
Rating
starstarstarstarstar 		Rheem AC JUNK DONT BUY ONE NEW
by: ERIC S.

Rheem’s Defective Air Conditioners, Warning, DONT BUY ONE! Every year I have at least one breakdown sometimes multiple breakdowns in a year’s time. I had to replace the blower motor the 2nd year in service. That started the nightmare with Rheem. Like others have said, the fan motor has to be ordered, due to it being a special fan condenser motor that cost $750; so none of the service companies want to stock them. The 3rd year I had a refrigerant leak in a copper line to the evaporator coil, so again another service call for that leak/repair with a complete refrigerant recharging of the sealed system. The next year the evaporator coil leaked, and had to be replaced. Again, another two service calls replacing the coil with a new one and another refrigerant recharging. Now the unit is out of warrantee for parts and the same coil replaced went bad (less than a year in service) and Rheem refuses to warrantee the coil they supplied me less than one year ago........These coils must be made in China and made with recycled copper. The copper coils are extruded and stretched so thin, that they can’t withstand the R410 low refrigerant pressures.... Don't try to call technical services at the Rheem’s headquarters. They will not speak to a homeowner/customer. They refer you to your local service company, many of the service owners have no idea what issues any one Rheem unit might have unless they experience units with the same problem over a period of years. Now, most of the service companies I have spoken to say Rheem AC units are known for their breakdowns. There is a class action suit against Rheem for their air conditioners, with the lawsuit stating Rheem knew about the bad coils they installed in their AC’S and did nothing about it. I am now purchasing a new AC system for my home after only 6 years and I will never purchase another Rheem product of any kind in the future. I will advise everyone to avoid Rheem AC products like the plague! DON’T BUY A RHEEM AC!
Rating
starstarstarstarstar 		Rheem Heat pump NEW
by: Anonymous

Total junk, have spent 1000,s of dollars on repair. Every season have to spend money to get it to cool and then have to spend more to get it to heat. FYI when you see the word Rheem on anything in your home it's going to cost you plenty to keep it working. Rheem products are total junk Do Not Buy, you will be sorry. I'm almost in the poor house from having to spend so much on my Rheem (no heat or cool ) Pump. It's only a few years old too!!!!! Let this be your warning folks Run whenever you see the word Rheem on anything in your home.
I contacted company about this heat pump and their only answer was I need a better repair man. WTF phone person couldn't understand Rheem heat pump was total POS.
Rating
starstarstarstarstar 		Rheem means Run NEW
by: Anonymous

Run away from anything that say Rheem on it. I have heat pump that's not very old and I've spent thousands on repairs. I can't get any answers from Rheem why this thing is such a pos. So here's my anti Rheem plan. I own and operate my own semi truck and trailer. My truck and trailer is seen by hundreds of thousands of people each day. I drive otr. I'm going to cover the sides of my trailer with anti Rheem advertisement . I know this won't make my rheem junk heat pump work any better but it's sure going to make me feel better. Who knows maybe I can save some folks from buying rheem products.
Rating
starstarstarstarstar 		Rheem total junk NEW
by: Anonymous

I bought a home with a rheem heat pump system , it's not very old but has been nothing but problems. During cool season have to spend hundreds to get it to cool and then when it's heat season have to spend hundreds to get it to heat. This is your warning folks when you see the word Rheem on a product, you need to run away as fast as you can. There web site does not even work , I guess products so bad system can't handle the amount of complaints.
Rating
starstarstarstarstar 		Coils NEW
by: Anonymous

Rheem is junk. Lawsuits pending. We have two units that are 2 years old and have to replace both evaporator coils this week. 1400.00. Pissed off.
Rating
star 		Rheem NEW
by: Anonymous

Both our units are a little over three years old. Evaporator coils on both units have corroded and caused refrigerant to leak out of them. We had to pay repair man for labor, to add refrigerant and additives as well as to seal the coils for leakage. Why are Rheem's customers forced to pay for defective evaporator coils that Rheem has been selling for years? Why is Rheem not forced to recall these defective products and reimburse customers for parts and labor for replacing these defective evaporator coils made of copper that are susceptible to corrosion?
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starstarstarstarstar 		Con Job on Rheem NEW
by: Jupiter, Fl

I paid almost $5K for a new Rheem and the second year I had it, just as Labor warranty went out, the unit sprung a coolant leak in air handler. CMI, advised the parts are covered but not their labor, although they sold and installed the unit. Now to get A/C is going to cost me an additional $800, covering the fault isolation and install of new handler. Is this a pattern for generating higher income for the A/C companies? If Rheem is this bad, why sell it? I certainly would not have purchased it had I known.
Rating
starstarstarstarstar 		Rheem Airconditioners from Budget Air Supply NEW
by: Anonymous

HI,
I bought two 2.5 ton A/C compressors and air Handles from BUDGET AIR SUPPLY OF FLORIDA. The first unit purchase was flawless, a year ago. The second unit 1 month ago BUDGET AIR SUPPLY OF FLORIDA shafted meow of the FREE thermostat.No biggie, except its an odd electrical connection 6 wires Common, and will NOT work with any other thermostat!. They never provided thermostat. They only charged me when the circuit boar new was defective- on warranty. When both Dc motors went last week they voided my warranty with Rheem. Raheem will not deal with you! You have to go to the seller!
BUDGET AIR SUPPLY OF FLORIDA is crooked as hell, and run by an idiot with the mind of a 16 year old.
BUDGET AIR SUPPLY OF FLORIDA is horrible, but Rheem may not be any better, as they will not honor their warranty! Further no one has their parts!
Rating
starstarstarstarstar 		Coils NEW
by: Anonymous

Both new units less than 3 years old and have to replace the coils on both and add the refrigerant, I am not happy, I have an older model that I have had for about 10 years and no problems. If Rheem does not warrant parts and labor in future do NOT buy them, I am just finding out I have to pay for the labor on both units. Boycott Rheem until they give a better warranty plus labor cost on their units...
Rating
starstarstarstarstar 		rheem was a great ac unit NEW
by: Anonymous

Th problems came up after they started making them in Mexico. Most manufacturers are having trouble with the new r410 because it has to have a higher pressure to do the same job. Imagine if your tires were required to be inflated to 80 psi instead of 32. Blame the cheap labor and poor quality of made in mexico and the government required r410.
Rating
starstarstarstarstar 		rheem was a great ac unit NEW
by: Anonymous

Th problems came up after they started making them in Mexico. Most manufacturers are having trouble with the new r410 because it has to have a higher pressure to do the same job. Imagine if your tires were required to be inflated to 80 psi instead of 32. Blame the cheap labor and poor quality of made in mexico and the government required r410.
Rating
star 		Rheem Central air unit junk.. NEW
by: Anonymous

I purchased a new home in Micco FL and the A/C company installed a Rheem central air/heat unit in August 2011. It has had the evap coil replaced 2x so it is on it's 3rd in 3 years (counting the original)and it just crapped out again, less than 8 months after being installed. Contacted Rheem last time an they passed the buck to the dealer. They didn't want to talk to me! Service is as bad as the unit. I would rate it as zero if it was an option. DON'T BUY RHEEM!
Rating
star 		Less than one month old broken 3 times NEW
by: Anonymous

Had an 12 year old R-22 2 ton with air handler in the attic. Had to replace fan motor outside for 350 on 4/11 then on 6/02 had to have refrigerant added for 180. It cooled great but coils leaking in handler so HVAC dealer suggested time to replace. The new 2 ton Rheem R410A shutdown after 3 days due to water overflow switch in attic. The next week head pressure caused it to shut down again. It has never cooled like the old system and we were lucky to get below 80 when it was 90 outside. Now it has stopped cooling completely and seems to be out of refrigerant. Luckily the old Trane unit is keeping the downstairs cooled.
The dealer has a great reputation and is very responsive but the quality control in Mexico leaves much to be desired.
Rating
star 		Less than one month old broken 3 times NEW
by: Anonymous

Had an 12 year old R-22 2 ton with air handler in the attic. Had to replace fan motor outside for 350 on 4/11 then on 6/02 had to have refrigerant added for 180. It cooled great but coils leaking in handler so HVAC dealer suggested time to replace. The new 2 ton Rheem R410A shutdown after 3 days due to water overflow switch in attic. The next week head pressure caused it to shut down again. It has never cooled like the old system and we were lucky to get below 80 when it was 90 outside. Now it has stopped cooling completely and seems to be out of refrigerant. Luckily the old Trane unit is keeping the downstairs cooled.
The dealer has a great reputation and is very responsive but the quality control in Mexico leaves much to be desired.
Rating
starstarstarstarstar 		Replace coil after 1 year NEW
by: Anonymous

Looks like after 1 year I have to replace ac coil.
Rating
starstarstarstarstar 		Poor quality on rheem and dealer labor cost NEW
by: Anonymous

The dealer is not responsible for the poor quality on rheem units and after 1 year is the home owner who cover the labor rheem does not pay any labor
Rating
starstarstarstarstar 		Poor quality on rheem and dealer labor cost NEW
by: Anonymous

The dealer is not responsible for the poor quality on rheem units and after 1 year is the home owner who cover the labor rheem does not pay any labor
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starstarstarstarstar 		Rheem problems NEW
by: Anonymous

I'm. A Rheem dealer in Miami & broward , 99% of customers ask for rheem , rheem was a good unit but now they have a lot of problems with ( blowers x13 motors , condenser fan motor in 15, and 16 seer units, some 4 and 5 ton condenser units leaks freon and the( TXV )no working properly . Now they replace the X13 blower motor with a US Motor brand only time will tell but the rest of the unit still a pour quality ac made in Mexico . (soon they will come with aluminum coils inside). GOOD Luck With that
If you are in a market for a new ac think twice before buy a Rheem system
Rating
starstarstarstarstar 		Rheem parts made in Mexico NEW
by: Anonymous

I purchased a Rheem ac and it has been nothing but trouble.
Rheem has been manufacturing their parts in Mexico and they just don't work.
The motor died in the first year and the coil started leaking freon.
I have had the motor and the coil replaced so now we will see how it works. This has become a major problem for the company.
Maybe you should have stuck to Made in America Rheem...
Now the labor cost you saved should be costing you plenty in
Replacing these broken systems...
I should be sending you my outrages electric bills that I received from trying to cool my home down with the broken system...
Guess what Rheem, you get what you pay for....
Rating
star 		BE ADVISED
by: Tucson

Just 3 years ago I had Tucson Heating and Cooling ( A Division of Tucson Appliance L.L.C. )install my new Rheem AC/Heat System.

MY old Rheem system lasted 32 YEARS !!!!! During that time ... I did have to replace the compressor just one time. ALL the fans were still running when I replaced the system, thats why I purchased a new Rheem system.

Guess what ? ...The condenser fan failed !!

Have been waiting three weeks now ( NOT A STOCKED ITEM at dealer level I am told) for a new replacement fan. God forbid what I will have to pay for labor and have been informed by the dealer that I will also have to pay ALL shipping cost from factory to dealer.

Based on the above, it appears to me that the factory considers this item as a NOT A STOCK ITEM as well.

As they say ..."they just dont make em' as they use to"

As a known issue ... I feel Rheem should pay for ALL costs and keep NEW replacement fans IN STOCK !!!!!!

Finally ... DONT BY A RHEEM ... as they dont seem to stock replacement parts .

Nuff said.
Rating
starstarstarstarstar 		DO NOT PURCHASE RHEEM A/C
by: Anonymous

purchased a Rheem a/c 3 years ago and now have to put in a condenser fan motor in such a short time.
labor $300.00 and it is ridiculous.

DO NOT RECOMMEND RHEEM A/C'S AT ALL
Rating
starstarstarstarstar 		Universal Air and Heat with a defective Rheem Fan Motor Made in Mexico
by: SIM

Universal Air and Heat has installed for me a new A/C unit($5640) in my garage in 2010(September). In Mars 2012, the fan Motor stopped working and the Universal Air and Heat has proposed to changed it but I have to pay $400 for the labor.

Very disappointed, my old unit since 2000 has never gave me problems. I have decided to change in 2010 to save and for clean energy. The Universal technician has said that MY TYPE OF Rheem fan motors were defective and Rheem is now replacing them.

My question to Universal Air and Heat is why are you charging $400 to replace a defective part you have installed?

If you are in Miami/Broward and has this same problem please let us make Universal replace all these defective fan Motors for free.
Rating
starstarstarstarstar 		Problem with Rheem Fan
by: Eileen H

As far as cooling when it was working it was just fine. We have had our central ac unit for six years and the fan has been replaced three times. Now that is the fan that came on it plus three more. We just recently had to replace again.

Now once we had to pay the cost of installing the replacement fan. The last two times, we were not charged for the cost of installing. We are very frustrated, but what can we do. They certainly have not offered to replace the central air unit.


I guess we got a lemon. Our home in the mountains has a Trane with a ten year guarantee on parts and labor. We can't just replace this unit. This is not a small purchase. Will we get another Rheem; I don't think so.
Rating
starstarstarstarstar 		Not even two months old
by: Anonymous

Two months old and leak in tube; been w/o air for 4 days-$5,000.00!
Rating
star 		very expensive and poor product
by: Anonymous

bought this central air unit on advice of my air conditioner sales people. I paid 7259.00 for this product and the second year had to replace the fan motor, on which the parts were covered but not the labor ($200.000 ouch).

NOW i am on the third year and the upstairs temperature is 89 degrees and is now blowing hot air. Sounds like a similar problem and no air conditioner man available until Monday.

My old air conditioner ran for 10 to 15 years without a problem. Very UNHAPPY with this rhaam unit.
Rating
starstarstarstarstar 		Bad luck
by: Anonymous

Sounds like the contractor didnt do a good job and the outdoor fan is made by a third party typically GE and is found on all brands
Rating
star 		Poor installation
by: Anonymous

You had your unit installed improperly to save money.Rheem is a good product.

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