Trane Hvac Conflicting Information

by Judy L
(Lakeland , Florida)

I was told after numerous phone calls concerning our warranty...Five years from date of purchase on new construction is their policy.

on the evaporator coil. I sent two faxes of the recorded deed as proof of date of our ownership.. THE FIRST FAXED COULD NOT BE LOCATED.I was then instructed to have our installer take a copy of the deed to the Tampa parts desk ,and should be fine, to receive the replacement coil.

Well , the installer tried to do just that and was turned down for lack of documentation of our claim. Today,I was told No, it is from install date,on the speck house. Conflicting information is just wrong.